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Eazy Concierge Services brings the choice of all the Budget, Medium, Upscale to Business, Luxury and Ultra Luxury hotels with the guaranteed lowest available rates of the day. Recorded incidents that occur & responded to requests. Developed marketing programs with the hotel restaurant to increase weekend occupancy and midweek restaurant sales. Developed surgery volunteer program, led orientation, established duties, supervised and coached volunteers. Directed, oversaw, and trained department staff. Assisted with monthly inventory of alcohol, Learned all aspects of completing payroll for restaurant employees, Responsible for answering all phone calls and directing calls appropriately, Responsible for overall organization of front desk and guest check-ins, Organizes relays between guest needs and departments to fulfil guests needs. Responded to a wide variety of questions and needs, in person and on the phone. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. Provided general office assistance as needed. Served as corporate liaison between the finance, IT and marketing departments. Coordinated delivery times with other departments. Apex Concierge Services promises to deliver top-tier, luxury concierge services to high-income and sophisticated clientele in the Greater New York City, Long Island, and practically anywhere our services are needed. Provided transportation, cooking, cleaning, and other services to fit the needs of the client. Answers department telephone calls within 2 rings, using correct salutations and telephone etiquette. Answer alarms and investigate disturbances. Hotel Concierges welcome guests in a hospitality establishment and provide a variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands. The concierge usually has a desk in the lobby of a hotel or high-rise apartment building. Non-profit Management - 4 Month Non-credit Program. Worked with travel agents to ensure all guest requests were received and acted upon accordingly. Acted as a liaison between the property's management and residents, Responsible for overall management and efficient functioning of the Conciergedepartment. Offering an array of skills in large-scale event planning, effective communication, leadership, contract writing, securing client discounts and â¦ Directed or escorted guests to specific locations within the building. Obtained signatures for financial documents and internal and external invoices. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Answered the telephone in a friendly, proficient and professional manner. Worked as the Night Auditor to insure that the accounting for the particular day was in order. Strong knowledge of the surrounding area and all recreational, hospitality and business related information. DAY AND NIGHT CONCIERGES Start date: Mid-end of January 2021 Rhodium is looking for excellent Day and Night Concierges for a new luxury residential development overlooking Buckingham Palace in SW1. Please avoid restating the information on your resume, and open and close the letter with strong statements. Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increased business. Piloted bariatric concierge program to ensure bariatric patients receive necessary accommodation, assistance and guidance to complete all required preoperative stages of treatment. I was a Concierge for two years then was promoted to Administrative Assistant in new Surgery Center. Filter options. Tracked room revenues, occupancy percentages, and other front office statistics. Performed duties of a concierge for the unit and answered phone calls, including patient's intercom phones. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. Also preparing bi weekly closing of the cash bank. Executed daily operations of opening/closing of shift, cash management, safe deposits, bottle service assistance. Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways. Prepared memos, reports and work order requests. Investigated and resolved customer inquiries and complaints in an empathetic manner. Booked spa and salon appointments along with up-selling treatments. Luxury Concierge jobs in Dubai. Assisted with inventory control and restocking of products. Executive office and business professional who goes above and beyond basic tasks and takes on multiple projects at once. Set up amenities such as: floral, cake, balloon etc. Prepared Embarking & Debarking guest reports for customs and clearance officials. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Communicated with catering representatives with various restaurants to organize reservations for guests with large parties to ensure all expectations of the guest were expressed accurately. Deliver any mail, packages and newspapers to the owners of the building. Assisted Spa Manager by maintaining positive employee relations through open and effective communication with team. © 2020, Bold Limited. Assisted residents with their luggage by carrying them to directed destination. Assisted with event planning, including associated travel and logistical arrangements. Luxury Concierge jobs in London. See our sample Concierge Cover Letter. Sort garbage and keep an eye on all cameras in the building. Monitored income expense sheets to track and adjust expenses. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Summary for Concierge Resume. Manage the front desk and be the first greeter when a resident, prospective resident, vendor, or contractor comes to the office. Addressed resident concerns and issues in accordance with the company's customer service standards. Verified and transfered all account postings and balances to master accounts. As such, it is not owned by us, and it is the user who retains ownership over such content. Maintained the building's administration with regards to unit turnover, deliveries, and trade work. Improved resident and guest service by projecting friendly and knowledgeable attitude. Provided information about local features such as shopping, dining, nightlife, and recreational destinations. Grew repeat business by 12% and improved customer satisfaction survey results by 25% by providing extraordinary service to guests. All rights reserved. It is short, and as a jobseeker, your cover letter should be no more than half a page. Conducting inventory count of supplies based on customer demand, Provided customers information of products and services offered, including preparing and serving of food, Direct calls to Management, Maintenance, Construction, and Sales offices, Scan, sort, and prepare packages for daily inventory, Process and update access cards and fobs for residents and guests, Organize utility invoices for accounts payable through Excel Spreadsheets, Created memorandums and sent building wide emails with Buildinglink to alert residents of neighborhood events and board meetings. Maintained knowledge of all casino events, promotions, general information and directions, restaurant, spa, and entertainment information, including menu items and hours of operation to best serve the guest within the property and throughout the valley. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Performed one on one consultations with guests regarding personal, cosmetic and beauty products, Participated in product sampling program to engage guests for repeat clientele, Attended monthly sales and product trainings to ensure sufficient sales practices, Engaged with store guests and built strong relationships. Pre-screened and conducted background checks on employee prospects. Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips. Provided full customer service for high-end clientele. Assist residents who come to the front desk to make a service request by entering that service request into the system for them. Understanding customerâs needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel Assisted in providing customer service and data entry for nursing. Answered phones, ordered all supplies and processed mail. Good attendance (rarely/ never called in sick, always found a replacement when sick or couldn't come in. Used problem-solving skills to assess and resolve issues. Provided exemplary customer service to Elite Members. ... One to three years of concierge experience in a luxury environment. There is a notable difference between a resume that gives walls of text and one that arranges wording and design in a way that draws readers in. Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. 1,701 Luxury Concierge jobs available on Indeed.com. Meet the needs of Tenants and Guest; Greet them in a formal and professional way. Proficient in handling and responding to residents needs pertinent to meals, luggage, cleanliness and organization of their space and surroundings. Find out what is the best resume for you in our Ultimate Resume Format Guide. Building your own resume can give it a personal touch. They may book services for guests, such as transportation and activities. Concierge Agent Resume. Communicated any issues between management and patrons. Provided support for multiple departments including HR and Connection, Created informational flyers informing residents about programs and events, Leveraged vendor relationships to meet and exceed hotel guest needs. Manage client's daily wants and needs and execute in a professional and timely manner, Maintain banquet event orders on a daily and weekly basis; refer to client resumes on daily basis, Coordinate room layouts and details of banquet event orders with various departments, Consistently work towards exceeding departmental service standards (LQA, JDP, CES and AAA Five-Diamond), Manage the concierge lounge during breakfast and evening hours, Collaborate with fellow associates to ensure a seamless experience for our guests, Maintain a clean and professional concierge lounge, Provide information about locale to guests; such as dining, nightlife, shopping, and tourist attractions, Cross-trained as a Front Desk/At Your Service Agent; knowledgeable about front desk duties & responsibilities, Aided in making the JW Marriott Grand Rapids #1 out of all other JW Marriott hotels in the US in 2014. Demonstrated ability to deal with different types of guests some of whom required high levels of patience and tact daily. Implemented innovative programs to increase employee loyalty and reduce turnover. Answer any questions on the community amenities and assist residents with gate cards/keys. (click to view) Annabel Margolis Chairman â Board of Directors Band Information Technology Corporation 2440 North Umbria Way New York, NY 10005. Analyzed industry trends and compiled market research data to inform planning and strategy. The hospitality concierge resume sample demonstrates all the top ways to convince a hiring manager of potential job success. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. The resume begins with a well-written summary statement that provides an overview of the candidateâs potential value to a company. Represented the HOA and its interests to vendors, real estate agents, and contractors. Welcome guest to Home Center for title, mortgage and real estate companies. Completed data entry, tracked resumes and maintained the applicant tracking system. Well versed in anticipating guest needs and responding appropriately. Such limitations have resulted in lack of time in the life of the people. We take care of the details in luxury travel, exclusive red carpet access, wellness, sourcing high-end goods, household management and so much more. Answered various inquiries pertaining to excursions, sporting events, concerts and plays, Established personal connections to assist in maintaining repeat guests, Efficiently handle a variety of calls with superior phone etiquette and strong retention of details, Researched guest requests using the internet and other resources, Acted as a resource to my team and less experienced associates. Provided the highest level of customer service to Clients. Prepared the End of day by running End of day process in property management software (PMS) and summarized results for operations manager. Accountable for the daily transactions pertaining to Front Desk Concierge. Managed the front desk services. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Researched industry history, trends, and regulations. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Greeted incoming and outgoing residents and guests. Upload your CV and easily apply to jobs from any device! Accurately processed all incoming debit and cash transactions and counting/securing assigned bank. Increased volume of business by 50% by following up on leads, cold calling and networking. Established safe and clean working environment. Looking for cover letter ideas? Received, stored and disbursed residents' packages. APARTMENT CONCIERGE . Provided customer and concierge services to all guests, Created innovative and unique experiences to build customer loyalty and stronger guest satisfaction feedback, Implemented department tools and procedures that created better efficiencies to enhance guest expectations and service levels, Nominated as the Associate of the Month in May 2011 amongst 1,000+ resort associates. Built relationships and trust through empathetic listening and respect. Provided polite and effective personal service to a luxury condominium building and its community by anticipating resident's needs and desires. Understood principles of auditing, balancing, and closing out accounts. Great knowledge of hotel services, local events and venues and transportation options. Processed all guests' requests and responded promptly and efficiently to guest inquiries. Gave friendly and accurate customer service with incoming and outgoing calls for members. Assisted with access to all community services available. We offer a wide range of premium concierge services, 24 hours a day, 7 days a week, and 365 days a year. Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting. Greeted numerous visitors, including VIPs, vendors and interview candidates. Provide guests with an experience that will always be remembered and with the highest level of responsiveness. Recorded the highest ski rental revenue in a season. Provided guidance on preventive services. Prepared salads in accordance with the portion and quality standards specified in recipes. Communicated between nurses, pharmacist, lab staff and doctors. Assisted and advised customers regarding usage and benefits of organization's services. Page 1 of 17 jobs. Secured access points and communicate with security staffs (night shift). Love this resume? Served as a liaison between varieties of medical practices to direct patients through medical clearance workup. Provided functional planning and execution of program events, office socials and corporate teambuilding retreats exceeding 200 patrons. Maintained company legal documents including employee and client files. Managed incoming labs results and other prescriptions orders and properly located in patient's charts. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. LUXURY RESIDENTIAL CONCIERGE. Compiled current descriptions of international ports of call and assisted guests with shore side inquiries and confirmations. Manage concierge tasks for 159 residential units, supervising the priorities of 2 ambassadors during each shift, Consistently ranked #1 within department based on exemplary customer service, highest quality of work, strict adherence to deadlines, exceptional teamwork and ability to go above and beyond job description. Serve as an information liaison, notifying various departments of guest requests or complaints. Apply to Luxury Concierge jobs now hiring on Indeed.co.uk, the world's largest job site. Representative Concierge Agent resume experience can include: Proactively work to seek out ways in which to improve the hotel experience for our guests; Two years of related experience in the hotel industry; Excellent verbal and written English, Cantonese and Mandarin; Two yearsâ previous experience as a concierge in a luxury hotel or resort Manage Home Center. We also facilitate the up gradations to the next category of the rooms and complimentary other â¦ (e.g., HIPPA, Red Flag Rule, OSHA, ClLIA). Responsible for cashiering functions including ringing up sales and service transactions. Appropriately handled or referred questions and requests. Answered Spa phone and perform all administrative duties. Emphasize providing excellent customer relationship management. Known for staying late/picking up extra shifts on short notice. Objective : A vibrant Concierge Agent professional with over seven years of accumulative supervisory experience in luxury condominium and resort environments. Assisted in coordinating events in the Home Center and offsite with title and real estate co. Screen visitors and vendors entering the building, Managed Tenant requests and provided assistance to visitors, Provided customers and visitors with escort services, Preparing and documenting incident reports, Respond to all emergency situations as directed by policies, Arranged or gave advice on transportation, business services or entertainment, Monitored guest requests for housekeeping and maintenance, Received and distributed packages for residents, Greeted residents, prospective residents and visitors, Ensure that standards are maintained and guest satisfaction is maximized, Keep inventory stocked and order new inventory based on guest in-house, Manages and supervise Concierge colleagues' to perform the daily tasks, Coordinates with Front office to execute efficient arrival and departure guests. Build Your Own Now. Concierge services are a fairly recent addition to the luxury industry; all thanks to the constantly changing business environment, the technological advancement, and the long working hours of the working professionals. Prepared Prep with proper washing, cutting and slicing procedures, Maintain sanitation and cleanliness standards that meet or exceed the state and local Health Board inspection and franchise requirements, Accurately and efficiently completed all sales transactions at POS cash registers using cash, credit, or automatic debit, Provided a friendly environment, which include greeting, acknowledging and engaging with every customer. Coordinated the guest's itinerary before their arrival via phone, e-mail and fax. Monitored delegated measures to comply with government regulations. Cashier. Trained, coached and mentored staff to ensure smooth adoption of new program. The Best Concierge Resume Samples 278 Search Results. Provided prompt and accurate services to clients. Certified Nursing Assistant. Apply to Doorman, Concierge, Front Desk Agent and more! Concierge jobs. Provided restaurant recommendations, outlining similarities and differences in menu and ambiance. Prospected to obtain new accounts while maintaining relationships with existing accounts. To ensure the safety and security of all Residents, Employees, and property. Resolved problems and complaints that residents may have. Your resume and cover letter need to be letter-perfect.Take the time to thoroughly edit your resume, correcting any spelling or grammar errors (or have a competent friend do this for you if you feel unsure about your grammatical skills). Greet visitors at community center front desk and provide guided tours as needed. Job Types. Provided assistance in logistics for various departments of the hotel pertaining to daily operations. Most Concierges showcase certification in hospitality services in their resumes. I have served as a vehicle patrol driver, Security Officer and am presently a Concierge at a Corporate Office Bldg. Arranged for air transportation to and from various airports (Salt Lake City Intl, Heber, TAC Air) outlining a minimum of three options for each guest based on budget, party size and assistance required. Answered and managed incoming and outgoing calls while recording messages. This free concierge cover letter sample includes numerous details that can be found in any well-written letter. Manage, maintain, and report any amenity deficiencies to the MRI.Answer telephone promptly and in a professional manner and direct callers to appropriate individual or take messages. Picked up and delivered items, and ran errands for guests/management. Dear Annabel, Years of experience in C-suite roles has prepared me well for Bandâs next CIO. Day Concierge - Luxury Apartment Block £24,000 per annum London, South East England Receptionist £24,000 - £28,000 per annum London, South East England Day/Night Concierge - Temp to Perm £22,474 per annum London, South East England Concierge £22,000 - £26,000 per annum Southall, Middlesex Luxury Goods Concierge £21,600 - £24,000 per annum London, South East England Responsible for screening/ keeping log of visitors who enters and exits the building, and monitoring surveillance cameras. Provide continuous updates, edits, reviews and additions to an electronic database with guest information. Concierge Resume Examples. Answers phones, records messages, receives packages, files documents, and completes any administrative tasks given. Excellent work ethic and strength in boosting company morale. Greeted guests in a welcoming and positive manner. Solved all major customer problems and queries that subordinates were not able to solve, resulting in increased customer satisfaction and return visits. Maintained required records/ logs and delivered packages to the appropriate residence. Extensively trained new and existing employees. Like this concierge resume sample shows, a good resume in this industry is professional but also lively. Administrative Assistant. Displayed here are Job Ads that match your query. Excellent work ethic and strength in boosting company morale. Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers complaints and providing advice and recommendation based on customer needs. Love this resume? Concierge. Assessed individuals before allowing entry into the building. Direct assistant to the daily duties of the Chief Concierge and controller of all requisitioning for the Front Office department. Type 55 wpm, proficient in Microsoft Office, various databases and end-user survey software. Sort by: relevance - date. Sales Agent. Take a look inside our hotel for well appointed rooms, contemporary dining, a variety of meeting space, and our famous and luxurious penthouse suite. The Intercontinental New York Times Square pairs modern luxury with the hustle and bustle of New York's most desirable neighborhood. Sort by: relevance - date. I have been on multiple accounts with my tenure with [company name]. Work independently in hotel restaurant and bar including opening duties, guest service and closing duties. Manage and organize the package room by accepting packages, notifying the resident, and locating and giving the correct packages to the resident. Accurately entered all reservations information into required Go-Concierge computer system allowing our fellow concierge to be able to take over and make any adjustments on the guest itinerary. Developed and implemented marketing techniques to collect patient feedback and developed strategies to enhance customer service relations. Maintained inventories of office supplies and printed forms and replenish them as necessary. The Billionaire Concierge is one of the worldâs leading and most powerful luxury concierge services in New York City. The Concierge Services Business Model. Ensured safety at all times in all duties and operations. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. Educated members concerning BCN Advantage policies, procedures and benefits through verification and inquiries adhering to all HIPAA rules. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Interacted constantly with all internal departments to ensure consistent lines of communication related to all guest requests originating with the concierge team and confirmed all guest requests via documentation in the interdepartmental software system and email. Arranged for the replacement of items lost by travelers. Managed and coordinated all skiing related activities for hundreds of guests at a four-star slope side resort. Professional Summary. Directed target marketing efforts that introduced new products and promoted product visibility. Established good working relationships with customers/clients. Hotel Concierge Resume Examples. Resume Example Resume Score: 80%. Secured the building by monitoring systems, performing facility walkthroughs, and controlling access to owners' units, thereby achieving a zero incident record for over three years. Post your CV - Apply to jobs from any device! Utilized maps, charts, and brochures to explain available activities to guests in person, and offered to arrange outings according to any existing itineraries. Research public perception of products and services and use information gathered to guide strategy development. Consistently provided Forbes Five Star and AAA Five Diamond service for every guest and every interaction. View details and apply for this day concierge job in South West London (SW1) with Rhodium on Caterer.com. Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. You might have seen some of the Pure Entertainment Groupâs work featured on the New York Times, Forbes, Elite Travelerâ¦ Speaking several languages, IT literacy and discretion are also highly valued at this job. Wrote and developed company/employee policy manuals. Experienced performing Concierge duties including: using software for packages at all times. Led the opening of a new property in Austin, establishing the operating procedures and training new hires, Created the new property brochure, website and quarterly newsletter as well as offer notary/translation services, Coordinate often complex requests and build positive relationships with residents and neighboring businesses, Spearhead fund raising events, residential outings and championed a recycling program that reduced waste 75%, Planned and coordinated travel itineraries for clients, out-of-town guests and corporate employees consisting of hotel, meal and car reservations including day/night event reservations, Maintained valuable relationships with a variety of vendors throughout the city, ensuring clients receive VIP treatment, Assisted marketing team in coordination/hosting of in-store events; managed RSVP's, email communications, gift bags and VIP guest room set up/monitoring. A conciergeâs role in a hotel or apartment building is more defined than that of a concierge for a personal concierge service. Performed administrative tasks to include minutes, scheduling, reporting and maintaining PAR levels. Please provide a type of job or location to search! Screened all visitors and incoming packages/mail to ensure safety in the building.
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